Does this guarantee positive reviews?
No — and be cautious of anyone who says otherwise. We ask every eligible customer for an honest review using a simple, direct request. We never pay for reviews, pressure customers toward a particular rating, or block unhappy customers from reviewing. That approach is designed to follow Google's policy against review gating. When you consistently ask eligible customers and make the process easy, more of them have an opportunity to share their experience.
Is this legal? What about GDPR?
When done properly, yes — and ensuring it is done properly is a core part of what we manage for you. Under UK PECR, businesses can message their own customers where the soft opt-in applies or explicit consent exists. Whether that applies depends partly on how your practice originally collected patient contact details. That is exactly why we check the consent basis with you during onboarding before anything sends. Every message includes a clear opt-out, every opt-out is honoured permanently and automatically, and we act as your data processor under a written data processing agreement. We do not send to any list before confirming it meets the required conditions.
Will my team need to use new software?
No. There's no dashboard to log into and nothing to learn. On the standard £149 plan, your only recurring task is sending us your completed appointments CSV each week. We prepare the file, process eligible customers, send the review-request batch, monitor replies and opt-outs, and report back to you every Monday.
How quickly will I see reviews?
Your system is set up within 5 working days of signup. On the standard £149 plan, timing depends on when we receive your completed appointments file: once the file arrives and is processed, eligible customers are contacted in the next scheduled review-request batch. Your Monday report then shows you exactly what was sent and what came back.
What happens when someone replies to the SMS?
Positive replies get a warm automated thank-you. Anyone who replies STOP is opted out instantly and permanently. If a customer raises a concern or complaint, the system flags it to you privately the same day so your team can respond quickly and appropriately.
What is the 30-day money-back guarantee?
If you're not satisfied within your first 30 days, reply to any email from us and we'll refund your first £149 in full. To qualify, simply complete your onboarding and provide at least one appointment file so the service has had a genuine opportunity to run. We include this because we are confident the system delivers, and we don't think you should carry the risk of finding that out.
What if I want to cancel?
Cancel anytime from your Stripe billing portal or by replying to any weekly report. Your service runs to the end of the current billing month and stops. No notice period, no exit fees, no awkward phone call. Cancelling ReactivateLeads does not remove the reviews already on your Google profile.
Which businesses is this built for?
Any UK business that runs on appointments or completed jobs. If your customers book in, come in, or you go out to them — this works for you. The message wording is tailored to your industry during onboarding, so your review requests always sound like they come from your business, not a template. If you're unsure whether it's a fit, get in touch and we'll tell you honestly.
